DELIVERY OPTIONS

Local Delivery – South Africa

  • We deliver nationwide at a flat rate of R120 ( Door to door courier)
  • Delivery takes 3–5 working days, excluding production time for pre-orders, which may take 7–21 working days.
  • Estimated wait times for made-to-order pieces are listed individually on each product page.
  • Other delivery options include PEP PAXI
  • We allow for in-store collections at Lotsha Onaka store

For all delivery or collection concerns, please contact:

 

TERMS AND CONDITIONS / POLICY

 

Returns and Refund Policy

Lethu Textiles maintains a 7 day, no-questions-asked, return and refund policy for clothing items (NOT FABRICS) provided that the product is in its original condition with all packaging, labels, and swing tags intact. Refunds do not apply to items that have been altered or custom-made to suit the customer’s requests before or after being purchased.

Refunds on clothing item are only processed within 14 working days of receipt of returned goods and/or request for refund; the process for refunds and cancellations must be strictly followed

The client will be responsible for shipping the goods back to Lethu Textiles or dropping them off at store location in Pretoria.

How To Exchange, Cancel Or Return an order.

  • Send an email to sales@lethu.co.za with ‘Exchange, Cancel or/and Return’ in the subject line. Provide your order number, product/s to be returned, cancelled and/or exchanged, and reason for the return, or WhatsApp 0826255501
  • Once received, our client support will be in communication to finalize and confirm.

 

Non-returnable or refundable Items

  • FABRICS
  • SALE clothing items
  • Custom made clothing

ALTERATIONS -We offer minor alterations only, including hemming or slight sizing tweaks.